When disasters such as floods, hurricanes, terrorist activity, etc., occur somewhere in the country, these areas are often declared “disaster areas.” In such an emergency, VA Insurance provides the following expedited and special services to ease the hardships of policyholders affected by a disaster.
Policyholders who have permanent plans of insurance may request an expedited policy loan - they may borrow up to 94 percent of the cash surrender value of their insurance. We will process requests the day they are received. Direct Deposit of loan proceeds is available. Loan requests may be made as follows:
Policyholders can make a loan request by calling 1-800-669-8477. Policyholders using this option will be asked to follow up with a written request.
Policyholders may send a note containing the following infromation:
The note must be signed by the policyholder. To request direct deposit of the loan proceeds, please include your bank account number, 9-digit transit routing number and the type of account (checking or savings). The request may be faxed to us at 1-888-748-5828 or mailed to: VAROIC, P.O. Box 7327, Phila, PA 19101
Policyholders who have received a VA issued PIN number and password can follow this link to apply for a policy loan online. If you would like to request a PIN number and password visit our online policy access page and select the PIN Request link, or call 1-800-669-8477.
Policyholders who have dividend credit or deposit accounts may request a withdrawal from their account. We will process withdrawal requests the day they are received. Direct Deposit of withdrawn funds is available. Dividend withdrawal requests may be made by calling 1-800-669-8477 or by submitting a written request. The request may be faxed to us at 1-888-748-5828 or mailed to: VAROIC, P.O. Box 7327, Phila, PA 19101
Policyholders who are concerned that their insurance may lapse due to nonpayment, or are having difficulty paying their premium, or have not received a premium notice may request an extension of up to 90 days for payment of their premium. Premium extension requests may be made by calling 1-800-669-8477 or by submitting a written request. The request may be faxed to us at 1-888-748-5828 or mailed to: VAROIC, P.O. Box 7327, Phila, PA 19101
For additional information about government life insurance, visit www.insurance.va.gov or call the VA Insurance Center in Philadelphia toll-free, 1-800-669-8477. Specialists are available between the hours of 8:30 a.m. and 6 p.m., Eastern Time. After hours, a caller may leave a recorded message, which will be answered on the next workday, or may use the Interactive Voice Response system.